It's our mission to provide you with a delightful shopping experience. While we strive for your complete satisfaction, we understand that issues may arise. Here's how we handle different situations:

Shipping Damage: Please inspect your order upon delivery. If any items arrive damaged, contact us within 48 hours at [EMAIL] with detailed information to initiate a resolution.

General Refunds: Owls Oil offers a 30-day satisfaction guarantee. If you're unsatisfied with your purchase, you can request a refund (excluding shipping and handling). Email us at [EMAIL] to start the process.

Thank you for choosing Owls Oil